Good morning! 

We’re midway through March, and the momentum is building. This week, I’m focused on optimizing workflows and ensuring we’re on track to hit our Q1 targets. With each step forward, we’re refining strategies, strengthening operations, and staying ahead of the curve. Let’s keep pushing for a strong finish!

— Lucas Robinson, Founder & CEO at BudgetMailboxes.com

🎯 This Week’s Strategy:

• Strategic Outsourcing & Partnership Framework

🤝 Boardroom Brief:

• Tenant Protests Highlight Risks of Poor Property Management

Strategy

🎯 Strategic Outsourcing & Partnership Framework

Managing properties effectively requires balancing operational efficiency with cost control. Strategic Outsourcing & Partnerships offer property managers a way to streamline operations, reduce overhead, and focus on high-value activities. By leveraging specialized partners, property managers can optimize services without overextending their internal teams.

How Property Managers Can Implement a Strategic Outsourcing & Partnership Framework

1. Identify Core vs. Non-Core Activities

Not every task needs to be handled in-house. Property managers should differentiate between core business activities—like tenant relations and financial management—and non-core functions that can be outsourced, such as maintenance, legal services, and marketing.

✅ Action Steps:

• Audit current operations and identify time-consuming, non-revenue-generating tasks.

• Determine which services could be handled more efficiently by specialized partners.

• Set outsourcing priorities based on cost, expertise, and time savings.

2. Build a Reliable Vendor & Partner Network

Successful outsourcing depends on strong, dependable partnerships. Property managers should vet vendors thoroughly and establish clear agreements to ensure consistent service quality.

✅ Action Steps:

• Research and shortlist potential service providers for maintenance, security, cleaning, and legal support.

• Develop partnerships with tech firms offering property management software, automation tools, and AI-driven solutions.

• Create service-level agreements (SLAs) to define expectations, response times, and accountability.

3. Leverage Technology to Streamline Outsourcing

Digital tools can help manage vendor relationships more efficiently, track service quality, and automate communication.

✅ Action Steps:

• Use property management software to centralize vendor communications and performance tracking.

• Automate maintenance requests and work orders with a ticketing system.

• Implement AI-powered chatbots to handle tenant inquiries before escalating to outsourced services.

4. Cost-Benefit Analysis for Every Outsourced Function

Outsourcing should be a strategic investment, not just a cost-cutting measure. Property managers should evaluate ROI by comparing outsourcing costs against in-house operations.

✅ Action Steps:

• Analyze costs of outsourcing vs. internal hiring for each function.

• Measure time saved and efficiency gains from outsourced services.

• Track tenant satisfaction and property performance improvements to ensure outsourcing benefits the bottom line.

5. Foster Long-Term Partnerships for Growth

Outsourcing isn’t just about short-term relief—it should be part of a long-term business strategy. Establishing strong, ongoing relationships with partners can create stability and continuous improvement.

✅ Action Steps:

• Regularly review vendor performance and adjust contracts as needed.

• Build long-term partnerships with vendors who align with business goals and growth strategies.

• Create a contingency plan to ensure seamless service continuity if a vendor relationship ends.

How to Implement a Strategic Outsourcing & Partnership Framework

1️⃣ Assess Needs & Prioritize – Identify areas where outsourcing can provide the most value.

2️⃣ Select the Right Partners – Choose vendors who align with your service standards and goals.

3️⃣ Integrate Digital Tools – Use technology to manage outsourced functions efficiently.

4️⃣ Monitor & Optimize – Continuously evaluate vendor performance and cost-effectiveness.

5️⃣ Scale Smartly – Expand outsourcing efforts as your property portfolio grows.

By implementing Strategic Outsourcing & Partnerships, property managers can optimize operations, improve service quality, and focus on what truly drives business success - tenant satisfaction and financial growth.

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*The Deloitte rankings are based on submitted applications and public company database research, with winners selected based on their fiscal-year revenue growth percentage over a three-year period.
*Please read the offering circular and related risks at invest.modemobile.com.

Boardroom Brief

Tenant Protests Highlight Risks of Poor Property Management

A recent protest by tenants at a New Haven apartment complex has put the spotlight on the importance of property maintenance and effective communication. Tenants of a 17-unit building staged a demonstration outside their management company’s office, citing neglected maintenance, poor insulation leading to high heating bills, and stalled negotiations. With the property under court-appointed receivership, the situation serves as a critical reminder for property managers: timely maintenance, tenant engagement, and proactive issue resolution are key to avoiding legal and reputational risks. Ensuring properties are well-maintained and fostering transparent tenant relations can prevent disputes from escalating into public conflicts.

Game

🎉 Fun Finale: Play & Poll

Could RYSE Be the Next Ring?

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_{Past performance is not indicative of future results. Email may contain forward-looking statements. See US Offering for details. Informational purposes only.}