KPI Dashboards

August 18, 2025

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🎯 This Week’s Strategy:

KPI Dashboards

🤝 Boardroom Brief:

DOJ Settlement with Greystar Signals New Scrutiny on Rent Pricing

Strategy

🎯 KPI Dashboards

Why It Matters
In property management, decisions are only as good as the data behind them. A KPI dashboard gives property managers real-time visibility into the health of their portfolio from rent collection rates to maintenance response times. Instead of juggling spreadsheets and reports, dashboards bring all critical metrics into one place, helping you stay proactive instead of reactive.

How Property Managers Can Implement KPI Dashboards

1. Identify the Right KPIs

Not every metric belongs on your dashboard. The goal is to focus on numbers that truly impact performance and tenant satisfaction.

Action Steps:
✅ Track rent collection percentage and average days late.

✅ Monitor occupancy/vacancy rates across your portfolio.

✅ Measure maintenance request resolution times.

✅ Watch tenant retention and lease renewal rates.

2. Choose the Right Dashboard Tools

You don’t need expensive enterprise software to get started. The best dashboards integrate with your existing property management systems and pull live data automatically.

Action Steps:
✅ Use built-in reporting dashboards in your Property Management System (PMS).

✅ Try visualization tools like Power BI, Tableau, or Google Data Studio.

✅ Ensure dashboards update automatically to avoid manual reporting work.

3. Automate Data Collection

Manually updating metrics is time-consuming and error-prone. Automated dashboards eliminate bottlenecks and give you trustworthy, real-time data.

Action Steps:
✅ Connect your PMS directly to the dashboard tool.

✅ Set up scheduled data refreshes (daily or weekly).

✅ Integrate accounting, leasing, and maintenance software for a complete view.

4. Make Dashboards Action-Oriented

A dashboard is only valuable if it drives decisions. Structure it so that managers can quickly spot problems and opportunities.

Action Steps:
✅ Use color-coded alerts (e.g., red when occupancy drops below 90%).

✅ Highlight top-performing vs. underperforming properties.

✅ Add drill-down views so managers can go from overview → property-level detail.

5. Share & Align with Teams

Dashboards aren’t just for executives. Sharing them with leasing teams, maintenance staff, and owners fosters alignment and accountability.

Action Steps:
✅ Provide access to relevant dashboards for each role.

✅ Review dashboards in weekly or monthly team meetings.

✅ Use them to set performance goals and track progress transparently.

Key Takeaway
A well-designed KPI dashboard transforms raw data into actionable insights. By focusing on the right metrics, automating data collection, and making dashboards visible to teams, property managers can improve decision-making, tenant satisfaction, and overall profitability.

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Boardroom Brief

DOJ Settlement with Greystar Signals New Scrutiny on Rent Pricing

The U.S. Department of Justice has reached a proposed settlement with Greystar Management Services, the nation’s largest landlord, over allegations of price-fixing tied to algorithmic rent-setting software. The settlement would bar Greystar from using competitor data in pricing algorithms, require oversight if third-party software is used, and prohibit participation in RealPage-hosted meetings with rival landlords. While Greystar denies wrongdoing, the case highlights growing regulatory attention on revenue management tools across the property management industry. For property managers, this signals a critical need to review pricing practices, ensure compliance, and prepare for tighter oversight around data sharing and algorithm-driven rent models.